If the car keys are still inside the lockbox, please send us a message to let us know that the lockbox was left open by other users.

Once you take out the key, please close up the lockbox and scramble the combinations on it. If the lockbox is left open and the keys are missing, please get in touch with us as soon as possible and we’ll refund your booking fee and try our best to match you with another nearby car.

To find more information on how to work with the lockbox, press "My Trip" in the app:

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