Going on a trip longer than 10 hours?
Gas is not included on trips longer than 10 hours. You will need to send us photos of the fuel levels at pick up and drop off of the car. Please pay for gas and put the correct type of gas in the vehicle before returning.
The app will ask you to send us photos of the car's fuel levels before and after the trip and it's super important to do this to avoid any extra fees charged. Additionally, you're not allowed to use the fuel card on long trips.
Going on a short trip?
Running low on fuel? Please stop by a gas station and fill up the car. Although you're not required to gas up with every trip, you should always ensure that the Low Fuel Light stays off.
Some ShiftRide cars come with a fuel card in the car that you can use at any Petro-Canada Location. To find out if your car has a fuel card, please visit the "My Trip" section and read the instructions for gassing up that car. The gas card is in the visor pouch which looks like this:
There is a pin number on there that you can use at the gas station. If there's no gas card in your car, please pay with your own method of payment and send a receipt for reimbursement. Please make sure you use the right fuel type which is also indicated for every car on the Trip Details. Read more on gassing up here.