Current Status: Cars are available by Request from owners throughout Waterloo/Kitchener. Long-term options including multi-day or week-long bookings are now offered at lowered rates to help provide safer transportation should you need to leave the house.

As the situation with COVID-19 continues to evolve around the world and in Ontario, we want to assure you that we're taking added precautions to keep customers and their passengers safe. We've taken a few measures while we monitor the situation and advices of Health Canada.

  1. Additional Cleaning: We've asked car owners to increase the frequency of cleaning between trips to ensure that cars are as clean as possible. We also ask that you take action in keeping the car clean throughout your trip.
  2. Reduced Service: Following the advice from our property partners, we've temporarily disabled service from some locations until April 3rd. We will continue to be operational in other locations and by Request.
  3. Long-Term Options: We understand that some of you will still need to get to places in the city, whether it's for groceries or to get to work. If you are looking to book a vehicle for longer (days, multiple days, or weeks) cars will be available from locations outside of the campus areas. We will be providing lowered rates for long-term bookings in an effort to make transportation safer and easier for you. Please message us in the ShiftRide app to inquire about these options. Car owners will also provide a contact-less pick up option from their own parking location should you choose to book by request.
  4. Removing Cancellation Fees: We will be temporarily removing cancellation fees for any trips should you feel the need to cancel a trip you book on ShiftRid

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We can all make a difference in slowing down the growth of COVID-19 by taking the suggested precautions including social distancing, increased handwashing, and staying home if you're not feeling well.

More information can be found on Health Canada. We hope you stay safe and we'll continue to update you as the situation evolves.

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