First and foremost, take a deep breath, get the car to a safe location, park, and proceed with the following procedures:

  1. If the damage is done to parked vehicles, private, municipal or highway properties, report it to Police immediately.
  2. Wait for the police to arrive, and in the meantime, take as many pictures as needed of the damages done to the car, and other properties involved.
  3. With all of the pictures and information you have, send us a message through our online chat, with your subscription information.

At that point, based on our Terms of Service, we’ll either charge the damage fees to you or file an insurance claim for the car provider. Please note that if there is an insurance claim made, you are responsible for a $1,000 insurance deductible payment.

If we need any further information from you, we will be in touch.

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